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What Is Tech Support Scam and How to Spot a Scam before Becoming a Victim

tech support scam

Why Is Tech Support Scam Dangerous?

Every day, scammers come up with new deception schemes, because this is precisely their way of earning money. Today we are going to talk about fake tech support.

Fake tech support is a fairly popular scheme among scammers. As always, scammers target people who don’t know much about how tech support works. Every year, many people fall victim to tech support fraud, they lose their money, completely unaware that a simple request for help can turn into a nightmare.

We will tell you why fake tech support websites and social media accounts are dangerous, and how to recognize online technical support scams in time and not become another victim of scammers.

Large companies and their clients are often targets of online scams. Attacks can be of any type and level of complexity: from banal phishing “at random” to beautiful, well-thought-out schemes. One of the most popular types of online scams in recent years has been tech helpline scams.

Like many Americans, you can find a link to a fake support site and a bunch of rave reviews about this very support both on forums where a specific issue is discussed and on social media, but unfortunately, it turns out to be a tech support scam. Among other things, on social networks, you can also stumble upon a huge number of fake accounts associated with a PC tech support scam.

All these profiles have one thing in common – they offer help with all questions related to the company’s products. And supposedly these problems will be dealt with by specially trained highly qualified technical support personnel. Not free, of course.

Deception in itself is unpleasant, but that’s only half the trouble. Worst of all is how fake customer service “solves” user problems.

So What Is Tech Support Scam and How a Tech Support Scam Works?

computer tech support scams

Technical support scam looks like this: an attacker offers the user technical assistance in solving an alleged difficulty, to either defraud money to solve the problem or gain control over your data, which means access to confidential information and financial accounts.

Fraudsters can contact the user through different channels. Most often it is a tech support scam call of an alleged employee of a large IT company, but an increasing number of scammers are choosing sites that you can visit to make sure they are a “real” company that is trying to “help” their customers

Scammers can see when you are on the Internet, so they can find potential victims. As soon as the fraudster notices you, he will send a signal to your computer and messages will appear on your screen that your computer has just received a virus, and you urgently need to fix this problem. This is called the tech support scam pop-up.

Regardless of how the fraudster tries to lure you into a trap, the end goal is always the same – to convince you to accept his help, which he uses for his fraudulent purposes.

Fortunately, there are various methods to avoid falling prey to tech support scams.

How to Identify Tech Support Scam

What makes you think that they call you from the technical support service?

Take a moment to think about why an IT firm is calling you and offering to help you with a problem you didn’t even know about. The answer is simple: this is not an IT company, it is a computer tech support scam.

Even if you have a real difficulty with your computer, you must first call and report it, and then wait a long time for a specialist answer.

The firm will not troubleshoot your computer or tell you if something goes wrong with it. While large IT organizations are legally allowed to monitor and manage the behavior of individual users, they simply do not have the time and resources to do so.

When in doubt, the best solution is to hang up. Thanks to this, you may save your money and prevent unscrupulous scammers from earning money on you.

Just hang up if the phone call seems questionable.

If you think the call is genuine, hang up and dial the company’s official telephone number again.

Do not dial the number provided by the caller or listed in your Caller ID.

Go online and find the phone number that called you. If the call was from a fraudster, then it is better not to call back. So you push into the hands of scammers and lose your money.

Never give your personal or financial information over the phone, as this can lead to unintended consequences.

You must be extremely careful with your personal and banking information, no matter who you talk to.

Even if the caller is a real firm employee, think twice before disclosing any information.

Take precautions.

A security solution must be installed on every computer and connected gadget.

Your computer will not display fake notifications or strange pop-ups unless you have a security solution installed and updated. Take this point seriously, because it can help you avoid becoming a victim of a scammer.

What to Do after the Tech Support Scam

tech helpline scams

You can cancel the transaction if you paid the scammer to technical support using a credit or debit card. Contact your credit card issuer or bank immediately. Tell them what happened and see if you can undo the transfer. Most likely, this is the only thing that can help you in this case.

If you used a gift card to pay a fraudster for technical support, immediately report it to the corporation that provided the card. Tell them that you used the gift card to pay the scammer and need a refund.

If you’ve allowed a scammer to remotely access your computer, make sure you have the latest security software installed. Then perform a scan and get rid of anything that might cause anxiety.

If you give your username and password to a tech support scammer, update them immediately. If you use the same password for many accounts or websites, you should update all of them. Come up with a new password as soon as possible and try not to forget it.

How to Report Tech Support Scam

If you are contacted by a tech support scammer, report it to the FTC at ReportFraud.ftc.gov.

The FTC may use the information you provide when reporting a fraud to build cases against fraudsters. Thus, you can help get rid of such fraudulent schemes as soon as possible. Complaining against fraudsters makes it harder for them to work.


And so, knowing all the possible fraud schemes with technical support, you can protect yourself. Pay attention to details, do not jump to conclusions, and try to carefully check the information that is sent to you. Check calls with suggestions to help get rid of your nonexistent problem. Analyze what is displayed on your screen when you visit a site. Be less gullible about what strangers tell you. If you have any difficulties with the site, then technical support will fix this issue itself, without requiring you to pay. Only using our advice and carefully checking the information you receive can help you avoid becoming a victim of a scam. Share this information with your family and friends so that as few people as possible fall into the trap of scammers. This is the only way we can fight fraudsters together and keep our money with us. Be careful with such fraudulent schemes so as not to lose your money and nerves.

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